Return & Refund Policy

RETURN AND REFUND

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.​

 

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.​

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

RETURN PROCESS

To return an item, please email customer service at roverrituals@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Jelly Vibes Lamp

Attn: Returns

RMA #

PO Box 596 Colac Victoria 3250 Australia

 

Please note, you (THE PURCHASER) will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 3 days from the receipt of your item to process your return. (Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company) We will notify you by email when your return has been processed.​

 

In some cases a Refund in Lieu of a Return may be granted if sufficient information is provided to customer service. Contact roverrituals@gmail.com for more information.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: roverrituals@gmail.com